Chantilly Dreams ~ Offering exquisite antique and vintage handmade lace including antique lace apparel, antique and vintage hats, corsets, Louise Green hats, lace bridal boots and shoes, wedding veils and wedding gowns, bridal lace boots and shoes,antique wedding handkerchiefs, handmade lace doilies, handmade antique and vintage lace tablecloths, vintage lace apparel, hand embroidered linens, vintage sewing patterns and sewing antiques.
Chantilly Dreams
Home > Store Policies

 

 
About Chantilly Dreams Treasures  by  CD
Chantilly Dreams treasures are one of a kind antique or vintage items. Since they are not new, please expect that there will be signs of gentle use or wear, commensurate with age.  They will arrive in beautiful, gift giving condition.  All textile items will ship with an organic lavender sachet which smells lovely, and naturally protects against moths (except international orders due to customs restrictions).  Additionally, textiles will arrive wrapped in acid free, pH neutral tissue paper, which is how they are best stored according to the Smithsonian Museum Textile Experts.  Vintage sewing patterns will arrive in an acid-free resealable sleeve. We hope you enjoy your treasures.
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Shipping Policy  by  CD
Our items generally ship within 72 hours from the time your order is placed, excluding weekends and holidays, and special orders as stated. Items will be shipped via USPS.  In the event that your purchase will take longer to ship, Chantilly Dreams will contact you asap. We welcome international orders, however all items are priced in US dollars.  International orders sometimes take longer to ship due to reasons beyond our control.  We strongly suggest insurance on all international orders.  We are not responsible for lost/damaged items, nor duties, once they have been shipped.  We suggest that you contact your local customs office to determine what import taxes there may be prior to placing your order.  Please note that we will not falsify customs forms as it is against the law.  
 
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Chantilly Dreams as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping beyond our control.
 
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Credit Cards  by  CD
We accept the following credit cards: Visa, MasterCard,  American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.  Chantilly Dreams now offers Layaway on items in excess of $300.  Please inquire as to the terms of the agreement via email to chantillydreams@gmail.com.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by  CD
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will assess a $35 fee for a returned check.
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Returns  by  CD

Chantilly Dreams wants you to be delighted with the treasures you purchase from our boutique. Please keep in mind that antique and vintage items are not new, and therefore will show signs of their use and history, which many collectors feel add to their authenticity and charm. Most are handmade, previously used and may vary slightly. The small imperfections which may be inherent will not affect their beauty or use. We make every effort to describe items accurately. Please carefully review the descriptions and photos of pieces before making your purchase. We do not sell upon approval.

Louise Green designer hats, and other custom items, are non-refundable. Store credit will be issued for any authorized returns of custom items. Similarly, vintage sewing patterns, due to their potential for being copied, are not returnable. 

We have a "no quibble” policy for exchanges and returns on footwear, provided they are returned to us in their original condition and packaging, unworn, with no marks or odors, within seven days of the RMA issue. Exchanges on footwear for a different size will not incur a restocking fee.  Footwear is returnable, but will result in an exchange or a store credit, whichever you prefer.  Returns will be processed once the item is inspected and found to be unworn.

On the rare occasion a return is unavoidable, please contact us within 48 hours and an RMA (return merchandise authorization) number will be issued. Returns will not be accepted without this number. Please be aware that all returns for refund are subject to a 30% restocking fee, and return shipping fees are the responsibility of the customer. Refunds will be issued once the returned item is inspected and found to be satisfactory.

Returned items must be received in exactly the same condition as they were at the time of purchase, and must be returned within seven days of the RMA issue. Returns must be sent Priority Insured Mail.  


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Taxes  by  CD
Chantilly Dreams shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New York State. For orders shipped to other states, or countries outside the U.S., you are solely responsible for all sales taxes or other taxes.
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Privacy  by  CD
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology. We have verified with our hosting service that it does not use OpenSSL, so it has not been impacted by the Heartbleed OpenSSL vulnerability. Rest assured that your information remains safe on secure servers.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Chantilly Dreams site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.  

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Typographical Errors  by  CD
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Chantilly Dreams shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Chantilly Dreams shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Chantilly Dreams shall immediately issue a credit to your credit card account in the amount of the incorrect price.
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Links  by  CD
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Copyright and Trademark Notice  by  CD
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Chantilly Dreams, Copyright © 2012, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Site & Policy Changes  by  CD
Chantilly Dreams reserves the right to make changes to this site and these policies at any time.
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